Index

Acknowledgements v

Introduction xi

CHAPTER 1 The Need

CHAPTER 2 What’s the Solution?

CHAPTER 3 What Is a Brand? What Isn’t?

CHAPTER 4 Brands as Financial Assets

CHAPTER 5 Value Creation/Value Destruction

CHAPTER 6 The Current State of Brand Measurement

CHAPTER 7 Understanding Brand Value and Brand Equity   

CHAPTER 8 Brand Loyalty and Brand Performance  

CHAPTER 9 What Is Branding?

CHAPTER 10 Brand Success Profiles

CHAPTER 11 Values-Based Market Segmentation

CHAPTER 12 Leveraging the Brand Value Model and Brand Performance

CHAPTER 13 Salient Lessons for Marketing Service Providers

CHAPTER 14 The Value Creation Process   

CHAPTER 15 The Solution  

TECHNICAL ADDENDUM

Glossary

Index

 

 

1

19

47

65

79

105

125

145

171

187

219

237

257

267

295

319

345

349